Privacy Policy
Last updated: June 2026
At KÁRLAI THE LABEL, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order information and purchase history
This information is collected when you browse our website, place an order, subscribe to our email list, or contact us directly.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support and respond to enquiries
- Improve our website and shopping experience
- Send marketing communications, promotions, and updates — only where you have given your consent
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
3. Payment Information
All payment information is processed securely through Shopify and our approved payment providers. KÁRLAI THE LABEL does not store your full payment details on our servers. Transactions are encrypted and handled in accordance with industry security standards.
4. Sharing Your Information
We do not sell your personal information to third parties — ever.
We may share your information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Shipping and courier providers
- Website and technology services
These providers are only given access to the information needed to perform their specific services and are required to keep your information confidential.
5. Cookies
Our website may use cookies to improve performance and enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Request deletion of your personal information, where applicable under New Zealand law
To exercise any of these rights, please contact us using the details below.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
For any privacy-related enquiries or requests, please contact us at:
📧 hello@karlaithelabel.com